Care home inspection is released

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A county care home has been told it requires improvement with some medical records not complete.

Alexandra Park care home in Newbiggin, had an inspection by the Care Quality Commission (CQC) in August.

The report covered five aspects – safety, effectiveness, responsiveness and how well-led and caring the service was.

The care home was given the rating of ‘Requires Improvement’ in two of five categories, with an overall rating of ‘Requires Improvement’ given.

The CQC found in their report that there were some minor issues in relation to the management of medicines. It said: “Some medicine records were not complete, “as required” medicines did not always have plans in place on how they should be used and there was some over stocking of medicines because effective checking systems were not in place.”

It added: “People and staff told us there had been a high turnover of staff in recent months and this had caused some people to feel unsettled. The registered manager told us all shifts had been covered, although a number of staff were undertaking additional shifts.”

However, residents told the CQC they were happy with the care provided, and the report noted that staff interacted well with people and supported them appropriately.