Housing association seeks out feedback

Homes for Northumberland staff and tenants go on the road as part of the Residents' Roadshow.
Homes for Northumberland staff and tenants go on the road as part of the Residents' Roadshow.

A HOUSING group’s residents received a series of roadshows to allow them the opportunity to air their views.

Staff at Homes for Northumberland met with 200 tenants at its first series of residents’ roadshows, which visited six towns across the county, including Blyth and Cramlington.

They gave residents the chance to meet with the Homes for Northumberland’s resident involvement team, safer neighbourhoods unit and local housing officer to express any concerns they had.

Those who went along were then given the opportunity to win a garden makeover from Groundwork North East and learn basketball skills with the Newcastle Eagles community foundation coaches.

Tim Harris, interim director of neighbourhood services at Homes for Northumberland, said: “Resident feedback is extremely important to us and we want to make it as easy as possible for residents to tell us what they think, which is why we decided to hold the residents’ roadshow so we could bring the opportunity out to them on their doorsteps.

“Our residents are at the very heart of what we do and by getting their feedback.

“It enables us to evolve and constantly improve our services.

“We have been able to gather some great feedback about our services which will be useful moving forward.”