Patient Kate says care is inspirational

Kate Alexandra with staff nurse Stephanie Blake.
Kate Alexandra with staff nurse Stephanie Blake.
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A patient at the new Northumbria hospital has said it is an ‘inspiration to the NHS’.

Kate Alexandra, from Newbiggin, underwent emergency surgery at the new Northumbria hospital in Cramlington and was so impressed she wrote to chief executive Jim Mackey, returned to the hospital to thank the team who looked after her and create a video about her experience.

Kate said: “I cannot congratulate the trust enough on this marvellous facility for our region and praise everyone concerned.

“Northumbria has set the standard that others can only dream of and I hope other parts of the NHS see it as an inspiration.

The 64-year-old added: “Every single aspect of my experience felt totally patient-centred and a real effort was made to make my experience as pleasant and as effective as possible, given the worrying circumstances.”