Service is delighted at their rating

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Bosses at a care provider say they are working towards the highest standards after being rated as ‘Good’.

Age UK Northumberland were given the rating by the Care Quality Commission (CQC) following an inspection of its Home Care Service.

Inspectors said people were happy with the care and support they received; spoke highly of staff who assisted them; said staff had the skills needed to meet the varying care needs of people using the service; records showed the provider was responsive when people’s needs changed and the care they received was adjusted accordingly.

People also spoke of the caring and positive relationships they enjoyed with the staff who supported them; and people reported they felt the service was well-led and staff welcomed recent changes within the service.

Angela Murray, chief executive of Age UK Northumberland, said: “We are absolutely delighted to achieve a ‘Good’.

“This reflects the high level of care that we provide across Northumberland 24 hours a day, seven days a week.

“The inspection includes very positive comments from our service users and I would like to thank all of our carers, staff and supporters for their hard work and dedication.

“We look forward to building on this and it is our ambition to be recognised as an ‘Outstanding’ provider in future inspections.”