Tenants get to have their say

Tenants from across Northumberland have been having their say on the service they receive from Homes for Northumberland (HfN) and Northumberland County Council.

During October and November the HfN “Get on Board” bus travelled to more than 50 locations in Blyth, Cramlington, Alnwick, Amble and surrounding villages.

Staff carried out face-to-face sessions on board the bus, in local community centres as well as door-to-door appointments.

Each resident was asked to complete a survey to gauge opinions on services such as repairs, maintenance and customer services.

Kevin Lowry, managing director of HfN said: “This is the first time we have run such an event and it was a great success.

“We will now be using this information to develop new services and standards in the future.”