Five-star accolade for housebuilder

A housebuilder has received the maximum 5-star rating from the new Home Builders Federation – for the 12th consecutive year.

Monday, 24th May 2021, 8:00 am
Carl Sobolewski, Managing Director at Barratt Developments North East.

Barratt Developments North East received the accolade in the HBF’s annual New Homes Customer Satisfaction Survey.The number of stars awarded is based on customer responses to the question “would you recommend your builder to a friend?” with more than 90 per cent recommending Barratt Developments to a friend.Stewart Baseley, Executive Chairman of the Home Builders Federation, said: “The survey demonstrates that the industry is delivering an excellent level of service in the opinion of over 90% of its customers.

"The fact that we have seen four successive years of improved satisfaction levels shows the clear focus builders have been putting on the customer.

"That this level of satisfaction has been delivered during a pandemic that saw sites closed and builders unable to access homes for a period makes it even more of an achievement.

"To achieve a 5 star rating is a fantastic achievement that requires commitment from everyone within the organisation.”Carl Sobolewski, Managing Director at Barratt Developments North East, added: “We’re incredibly proud to have been announced a five star housebuilder for a record 12 years in a row.

"We work hard to look after our customers, both before and after they buy their new homes, so it’s great to know that our customers rate us so highly, and that so many of them would recommend us to a friend.

"We will continue to give all of our customers a 5 star service.”