Banks contribute to these scams

THE county council is right to warn people of the dangers of responding to telephone callers pretending to be from their banks.

However, it could also mention that banks and other organisations often contribute to the success of these scams by their own methods that can promote a dangerous culture of complacency.

I am referring to the practice of making unexpected calls to customers using withheld telephone numbers and then asking for confirmation of personal details for ‘data protection purposes’ before they can continue with the call made in the first place.

They obviously need to ask such questions when a customer calls them, but they should never encourage anyone to respond to any unsolicited call in this way.

Furthermore, withheld telephone numbers are a scourge that should not be used by any organisation that might consider itself to have any sense of responsibility.