More people will be helped in Ashington, thanks to a grant.
The Citizens Advice Northumberland office will be open more days of the week, with more drop-in sessions and appointments available, thanks to the support of Ashington Town Council.
Officials at the Citizens Advice had recently told councillors that existing resources were being stretched and they anticipated an increase in demand for their services when full service Universal Credit is introduced later this year.
Abi Conway, chief executive of Citizens Advice Northumberland, said: “The town councillors recognised the need to help the service, which in turn helps support Ashington residents in most need.”
She added: “Citizens Advice is campaigning for the government to simplify the claims process and make sure adequate support is on offer to people”.
From this week, Citizens Advice in Ashington will be open Monday and Tuesdays 9.30am to 12.30pm, and Thursdays, noon to 3pm.
Emergency appointment slots are available for those who need more intensive support throughout the week.
For those who cannot get into the office or who prefer using the phone, advice is available Monday to Friday, 9.30am to 4.30pm, on 03444 111 444.
Citizens Advice Ashington is also looking for more volunteers, with full training available for all roles.
To find out more about the range of volunteer opportunities, email Michelle Turnbull – firstname.lastname@example.org