Care home rated ‘good’ by inspector

A Cramlington care home has graded as good by a government watchdog.

Bluebird Care (Northumberland South) was rated as good overall following an inspection from the Care Quality Commission (CQC).

Following an inspection of the home in September, the CQC said “both the provider and the registered manager were passionate about delivering an excellent standard of care and this was evident in their desire to continually improve”.

Inspectors said: “Staff displayed caring attitudes and people told us about examples of care where the service had gone over and above their expectations, to fulfil their goals and ambitions.”

The report added; “People were very complimentary about staff and said they were supported in a way which promoted and protected their privacy, dignity and independence.”

Debbie Westhead, CQC’s deputy chief inspector for adult social care in the north, said: “People are entitled to services which provide safe, effective, compassionate and high quality care.

“If that is what we find on inspection - we give the service a rating of good, or outstanding.

“If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue.

“We will share our findings with local commissioners, and we will return in due course to check that they have made the required improvements.

“Whenever we find a service to be Inadequate, we will consider taking further action on behalf of the people who use the service.”

Full reports from all the care homes inspected are available at