Care home told to address key issues

A residential care home in Bedlington has been given a requires improvement rating by the Care Quality Commission (CQC).

Sunday, 31st July 2016, 9:30 am
Updated Thursday, 25th August 2016, 4:05 pm
The Highfield House care home in Rothesay Terrace, Bedlington, has been told to make improvements by Care Quality Commission inspectors.

The organisation has unveiled its report for Highfield House in Rothesay Terrace, operated by Touray & Co Limited, after an inspection that took place on two different days in April.

Areas of concern were identified, although the home was deemed to be good in some of the categories.

The main criticisms were on matters of safety. The CQC report stated: ‘There were some issues regarding cleanliness and infection control, with broken or inappropriate waste bins in use and some malodours in individual rooms.

‘Laundry systems presented a potential fire and infection control risk.

‘Medicines were not always managed safely and temperatures to ensure they were stored effectively were not monitored.’

The inspectors said there had been a breakdown in communication between the provider and the registered manager at the time. A new manager is now in place.

Positive comments in the report included the following: ‘Relationships between people and staff were friendly and supportive. Staff responded to people’s needs in an appropriate and considerate manner.

‘People told us they were happy with the care they received and felt they were well supported by staff. There was evidence that people had been involved in determining the care they received and their preferences taken into account.’