Cramlington firm comes out on top with safety award

A Cramlington firm has proved to be advanced in its safety measures after receiving a prestigious award.

Sunday, 1st July 2018, 12:18 pm
Updated Wednesday, 4th July 2018, 5:10 pm
Paul Duffy, technical support manager at Advanced, with the award.

Global fire systems leader Advanced Electronics was awarded Highly Commended for Service Excellence at the annual Safety and Health Excellence (SHE) Awards 2018 held in Birmingham.

The company received the commendation, in the BSIF (British Service Industry Federation) Customer Service Award category, on the back of its technical support and Advanced 360.

This online portal gives customers free access, during the lifetime of their products, to a range of services including training, technical manuals and sales and marketing support.

Paul Duffy, technical support manager at Advanced, who accepted the award, said: “To receive the Highly Commended award for our Service Excellence is a huge achievement and great recognition for the work of our customer services team.

“We are committed to making it as easy as possible for our customers to get the support and information they need when they need it.

“Advanced 360 helps achieve this and is constantly evolving to meet our customers’ needs.”

Advanced is a world leader in the development and manufacture of intelligent fire systems.

Their products include complete fire detection systems, multi-protocol fire panels, extinguishing control, fire paging and false alarm management systems.

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