Cramlington home lands top marks

A care home has received top marks in a nationwide survey of residents.

Monday, 2nd April 2018, 3:40 pm
Scarbrough Court, Cramlington.

The results showed that 100 per cent of residents at RMBI Home Scarbrough Court in Cramlington were satisfied with the overall standard of care in their home.

Among the findings, 98 per cent of residents polled said that staff treat them with kindness, dignity and respect and 100 per cent said that the home is a safe and secure place to live.

All residents polled said that they can have visitors when they want to.

The Your Care Rating survey is the UK’s largest survey of care home residents.

Now in its sixth year, it aims to give care home residents a voice by giving their views through an independent survey.

It also helps care providers to see in which areas they are performing well and also where they can improve the quality of care.

A total of 16,784 residents in 820 homes across the country took part.

Home manager Sam Buxton said: “We have been taking part in the Your Care Rating surveys for several years now and the results provide our home with invaluable feedback.

“Care for older people is changing and becoming more and more complex, so it’s important for us to look for different ways of working with our residents and their loved ones.

“Their insight helps us to provide the best possible service, so we can tailor our support to meet residents’ individual needs.”