Good rating for trust’s patient care

Northumbria Healthcare NHS Foundation Trust has been named top in the region and among the best in England for the care it provides hospital patients.

In NHS England’s 2013 Inpatient Survey, the trust was ranked 13th in the country out of 157, with only trusts providing specialist services ranked higher.

It is the trust’s best result since the measurement began in 2002.

Annie Laverty, director of patient experience at the trust, said: “To be ranked as the best performing acute trust in the country is a fantastic achievement and a ringing endorsement of the care our teams provide to patients in our hospitals.

“We are passionate about giving all our patients – whether they stay with us overnight, go home the same day or attend as an outpatient – the best possible experience and this result is credit to staff who work hard every day to deliver high quality, person-centred care.

“I would like to thank them all for their commitment.”

The national survey asks inpatients to rate their care based on five areas: access and waiting; safe high quality co-ordinated care; better information, more choice; building close relationships; and a clean, comfortable, friendly place to be.

The trust’s overall score was 82.7, well above the national average of 76.9.

In addition to national surveys, Northumbria Healthcare collects real-time patient feedback by talking to patients while they are still in hospital – this allows the trust to feed back immediately to the clinical teams within 24 hours and implement any necessary improvements.

Earlier this year, the trust triumphed for the fourth consecutive year at the Patient Experience Network national awards (PENNA) – the only dedicated awards for healthcare organisations actively working to continuously improve patient experience.