Happy hospital staff leads to better service, says boss

STAFF at a hospital trust have given their bosses a glowing reference in a national survey.

In the survey by the Care Quality Commission, 94 per cent of staff at Northumbria Healthcare NHS Foundation Trust said their work makes a difference to patients.

And 84 per cent feel satisfied with the quality of work and patient care they deliver, with most recommending the trust as a place to work or receive care.

The Trust, which manages hospitals in Northumberland and North Tyneside, was in the top 20 per cent of acute trusts for the vast majority of the key areas and improved in six areas compared to last year.

The annual NHS National Staff Survey gathers information that will help improve the working lives of NHS staff and so provide better care for patients.

Jim Mackey, trust chief executive, said: “We pride ourselves in providing high quality patient-focused care and the results of this survey illustrate that this is happening across our hospitals which is excellent news.

“We really value the results of this survey which tell us how our staff feel about working for the trust.

“It is satisfying that staff feel the work they do makes a difference to patients and gives them a sense of satisfaction.

“While we are pleased with the results, there is always scope for us to improve yet further and we will look at ways of doing that.”

The Trust excelled in other areas such as staff feeling able to contribute to improvements at work; 89 per cent of staff have had an appraisal in the last 12 months and more staff feeling they are supported at work.

The survey asked 850 staff at the end of last year.