Double joy as trust secures more awards

Health bosses are celebrating after winning two awards for helping improve patients’ experiences.

Northumbria Healthcare NHS Foundation Trust triumphed for the fourth consecutive year at the Patient Experience Network national awards (PENNA).

The trust picked up awards for ‘communicating effectively with patients and families’ and for ‘personalisation of care’.

There was recognition for the way the trust keeps patients and families informed of every stage of a hip or knee replacement.

And officials were also recognised for the personalised care being delivered to help ensure elderly people living in care homes across North Tyneside are taking the most effective medication.

Annie Laverty, director of patient experience at the trust, said: “We are delighted to win two awards and once again be named among the best in the country for improving patients’ experiences of receiving healthcare.

“These latest awards are credit to the hard work and determination of staff right across our organisation who are passionate about making sure our patients receive the highest quality of personalised care.”

She added: “The two winning projects demonstrate the breadth of work our teams are delivering and how we are committed to making real improvements to all of our patients, whether they are in hospital, in the community or at home.

“We are very passionate about listening to our patients and very proud of the innovative forward-thinking approaches are teams are delivering on the frontline which are making a real difference to our patients.”

Northumbria Healthcare was also runner-up in two categories: in ‘continuity of care’ for helping patients to recover following critical illness and for ‘patient experience professional of the year’ – a posthumous award for John Dowswell, from Morpeth.