Northumberland County Council has unveiled its new website, making more services than before available at the touch of a button.
As the first online overhaul of this scale since the unitary authority formed in 2009, the site has been developed with modern technology in mind.
A smart search tool is just one of the site’s new features, using plain English terms and predictive suggestions to make it much easier for visitors to find what they’re looking for.
My Place gives information on local schools, planning applications, bin collection times and local councillors with just a few clicks.
And with more people using the website than ever before, visitors are encouraged to save time and do it online by paying bills and council tax, reporting issues and filling out forms easily, directly from the new site.
Coun Dave Ledger, deputy leader of the county council, said: “We live and work in a time when technology, and the way people use it, is constantly evolving. Our data tells us that 60 pre cent of users access the site from a mobile device, so we had this in mind when designing the new pages. They’re now easier to use on-the-go and are fully compatible with mobile devices, whether it’s a smartphone or a tablet.
“The site has been re-designed and re-developed, and 1,400 web pages have now been condensed into less than 300. The look and quality of the site reflects the high standard of work that has gone into it. I am confident that the website’s future users will agree how easy and convenient the new pages are.”
A two-minute how-to video guide has been produced to help visitors use the new features at www.northumberland.gov.uk/newsite, but anyone needing further support can continue to use Northumberland County Council’s customer contact centres and libraries.