Brothers praised for quick actions saving mum
Three brothers have been honoured for their quick actions after their mum collapsed at home.
Seven-year-old twins Charlie and Dylan Duke and their four-year-old brother Jayden Douglas were at home when their mum Lisa Hefferin collapsed at the bottom of the stairs and became unresponsive.
Dylan rang 999 by using his mum’s mobile but Charlie spoke with call handler Vikki Wightman to ensure the door was unlocked and that he and his brothers stayed safe.
Vikki said: “The call came in and I was alarmed that it was a young boy ringing about his parent. All three of the boys spoke on the phone and gave a clear account as to what had happened.
“If children know the basic information of what to do during an emergency, it makes it that little bit easier for us to find out exactly what is going on.”
Last week the brothers, who now live in Choppington, were awarded bravery certificates by the North East Ambulance Service.
Vikki added: “It was a privilege to be able to award Charlie and his brothers for their actions. They were all so brave in getting their mum the help she needed.”
Lisa, who suffers with low blood pressure, had her blood pressure drop so low that day that she collapsed and did not regain full consciousness until she was in the ambulance on her way to hospital.
Lisa said: “It was was absolutely amazing what they did. Charlie looked after his siblings and called for help for me when I needed it the most. I couldn't believe it.
“I think every parent should learn from my story and educate their children in what to do during an emergency. I taught them what to do and they got me the help I needed.
“I’m so proud of all of my sons.”
The ambulance crew members that attended to Lisa were paramedics Craig Hurst, Victoria Landale and Daniel Price as well as rapid response paramedic Paul Jackson.
Craig said: “We got a serious life threatening call about a female in cardiac arrest at her home and that one of her children had called 999.
“When we arrived he had unlocked the door for us and we saw Lisa in a semi-conscious state. Thankfully she wasn’t in cardiac arrest.
“Charlie had found blankets and pillows to make his mother comfortable and stayed by her side the whole time.
“Whilst we were there he was looking after his brothers and gave us exceptional information about what had happened. As it turned out, she collapsed with low blood pressure.
“He continued to look after his brothers and got them ready for school whilst we were helping Lisa and kept their family dog calm.
“I feel the efforts of this young gentleman and his brothers deserve recognition and I could not go without presenting them a bravery certificate.”
Victoria said: “It's great to meet Lisa and to see how she is getting on from what happened. It's also closure for us to hear the outcome of patients that we have treated, which we don't always get to hear about.”
Daniel said: “Charlie was a really grounded little boy as he kept reassuring his brothers that mummy was going to be alright. He also got them ready for school, he was really mature for his age.
“We don't get a thank you very often but when we do it's really nice to get one. My job is to help people and when someone recognises that, it’s really inspiring for me.”