Praise for hospitals in new survey

Hospital staff are celebrating after strong results in an inpatient survey.

Northumbria Healthcare NHS Foundation Trust has performed strongly in the survey by the Care Quality Commission, placed in the top 15 per cent of NHS trusts in England.

Patients were questioned on their care and treatment, and information and support, with the Trust building on the results from the 2011 survey.

Fewer patients attending hospital had their admission date changed and fewer experienced a delay on their discharge from hospital.

New lounges were opened last year at North Tyneside and Wansbeck general hospitals to help improve the discharge process, better manage the flow of patients waiting to go home and reduce emergency readmissions.

Annie Laverty, director of patient experience at the trust, said: “We place great emphasis on listening to our patients and pay a lot of attention to stories of care and the experiences people have.

“This is so we can continuously improve how we deliver services as we know there will always be things that we can do even better.

“The survey results are a real boost for the organisation and confirmation of the hugely important role our 6,000-strong hospital workforce play in making sure patients have a positive experience with us.”