Top service recognition

Isos Housing has once again achieved the first-class customer service criteria.

Sunday, 5th June 2016, 7:40 am
Isos staff join Tina Drury, left, Richard Tate and Shirley McNabney (ICS) for the presentation of the ServiceMark re-accreditation.

The regional not-for-profit housing association received ServiceMark re-accreditation from the UK-recognised Institute of Customer Service (ICS). It holds until May 2019.

This accreditation also underlines the company’s commitment to improving the customer experience.

Group executive director for customers and communities, Tina Drury, said: “Excellent customer service is about putting them at the heart of everything we do – that’s what this accreditation recognises.”

Assistant director for customers and communities, Richard Tate, added: “The accreditation validates the hard work of all staff in continuing to improve customer service.”