O2 reveals compensation package for customers affected by network outage

O2 reveals compensation package for customers affected by network outage
Tens of millions of customers were unable to get online when 3G and 4G services went down on Thursday (6 Dec) (Photo: Shutterstock)

by Andrew Quinn

Telecommunications service provider, O2, has confirmed the details of a compensation package that will be offered to customer affected by a network outage on Thursday (6 Dec).

Tens of millions of customers were unable to get online when 3G and 4G services went down on.

Many customers were also unable to make or receive telephone calls.

“We’re very sorry about yesterday’s data issue,” an O2 spokesperson said.

“We understand how important it is to stay connected, especially at this time of year.”

The O2 Compensation Package

  • Pay-as-you-go and pay-monthly customers will be offered free call time
  • Pay-monthly customers will be given two free days on their contract
  • Pay as you go customers on O2’s mobile broadband will also be given a 10 per cent discount on a Bolt On purchase in 2019
  • Pay-as-you-go customers will be given a free 10 per cent off their credit
  • Pay monthly, business customers and those buying O2’s mobile broadband will be credited with two days of monthly airtime subscription charges, the company said
  • Pay-as-you-go customers will be given a 10 per cent credit on a top up in the new year. They will be informed about when that is available

This article originally appeared on our sister site, Belfast Newsletter